Can BitLink set me up with an Israeli phone number?
Yes. Every BitLink plan includes a real Israeli phone number, not a temporary workaround. Plans range from $14.99/month for Basic (1GB data, 1,000 minutes, 500 SMS) up to $39.99/month for Max 5G (120GB data, 5,000 minutes, plus 150 minutes to US and Canadian numbers). You choose a plan, see the exact data, minutes, and price before checkout, then pay through a secure flow. BitLink provisions your number and line right after payment, and activation is usually ready within 3 to 5 minutes — you can watch the status live in your account portal. Activation can happen by eSIM or physical SIM depending on your plan and device. Service is subject to availability, eligibility, and final BitLink confirmation, but for the vast majority of customers an Israeli number is live and usable the same day they sign up.
Can I use eSIM?
Yes, for most plans and devices. BitLink's standard plans — Basic, Student 5G, and Max 5G — can activate by eSIM on a compatible, unlocked device, or by physical SIM if you'd rather have a card or your phone doesn't support eSIM. Kosher Basic and Kosher+ always use a physical SIM, since certified kosher phones aren't built for eSIM activation. When eSIM is available, BitLink emails the activation QR code once your line is live, typically within a few minutes of payment confirmation, and you scan it directly from your phone's settings — no waiting for a card to ship. If you're not sure whether your specific device supports eSIM, BitLink support can confirm compatibility over WhatsApp before you check out, so there are no surprises after payment.
What mobile network does BitLink use?
BitLink runs primarily on the Partner network, one of Israel's major national carriers, with Pelephone — another major Israeli network — as a secondary network. Partner's network has been in commercial operation since 1999, when it launched under the Orange brand — so while BitLink itself is a new company, the infrastructure carrying your calls and data has been serving Israel for over 25 years. In practice that means nationwide coverage and 5G service on the same infrastructure most Israelis use every day, not a small or regional network. There's nothing to choose or configure at checkout: your line is set up on the network automatically when it's provisioned. If you want to sanity-check signal for a specific spot — a yeshiva campus, a moshav, a particular neighborhood — BitLink support can tell you what to expect there before you commit to a plan.
Can I use BitLink for a short trip to Israel?
Yes. BitLink plans are monthly with no long-term commitment, so a 2–4 week visit works fine: choose a plan, activate by eSIM within minutes of checkout (or by physical SIM), and cancel when you leave — you pay for the months you use, VAT included. Unlike a travel eSIM, a BitLink plan includes a real Israeli phone number, so calls, SMS verification codes, and local services work like a resident's phone from day one. And if you visit Israel regularly, there's a smarter option than cancelling: pause your line for $10/month through support and keep your Israeli number active between trips — no new SIM, no new number, and everything simply works again the next time you land.
Which plan is meant for students?
Student 5G, at $34.99/month, is BitLink's most popular plan and the one designed for most student use: 50GB of high-speed 5G data, 5,000 minutes to Israeli numbers, and 1,000 SMS, with an optional US/Canada/UK number add-on for $9.99/month. Max 5G, at $39.99/month, is the heavier-data option — 120GB of data plus 150 minutes of built-in calling to US and Canadian numbers — for students who stream constantly or use their phone as a hotspot. Basic, at $14.99/month with 1GB of data, 1,000 minutes, and 500 SMS, is a simpler starting point for lighter phone use, though most students studying or living in Israel outgrow 1GB within the first week. All three include an Israeli number, VAT, and no hidden fees, and can activate by eSIM or physical SIM.
Do kosher plans include data or SMS?
No, and this is intentional rather than a missing feature. Kosher Basic ($19.99/month) and Kosher+ ($24.99/month) are voice-only plans built for certified kosher phones, which aren't designed to use mobile data or SMS at all. The lines themselves are recognized by Vaadat Harabanim L'inyanei Tikshoret, the Rabbinical Committee for Communications. Kosher Basic includes 5,000 minutes of calling to Israeli numbers on a physical SIM. Kosher+ includes the same 5,000 Israeli minutes plus 150 minutes to US and Canadian numbers, for staying connected with family abroad. Both can add a US or Canadian local number for an extra $9.99/month. If you need mobile data on your line, a kosher-certified device can't support it, so BitLink's standard plans — Basic, Student 5G, and Max 5G, starting at $14.99/month — are the right comparison instead, though they require a standard, non-kosher phone.
Can family in the US or Canada reach me more easily?
Yes. Any BitLink plan can add a US, Canadian, or UK local number for an additional $9.99/month, so family back home dials a number that's local to them — no international dialing, calling cards, or per-minute international rates on their end. On top of that, Max 5G and Kosher+ also include a set amount of built-in calling from your Israeli line to US and Canadian numbers — 150 minutes per month on both plans — at no extra cost. Basic and Student 5G don't include US/Canada minutes by default but can still add the local-number add-on. If staying easily reachable by family abroad matters to you, Max 5G or Kosher+ are the plans built around that specific need.
Can I keep my international number?
Yes — porting an existing US, UK, or Canadian number onto your BitLink line is available, and BitLink is upfront about the real cost and timeline rather than glossing over it. International porting carries an additional $49.99 fee on top of your plan price and typically takes up to 3 business days to complete, since it involves coordination with your current international carrier rather than just BitLink's own network. During that window your old number stays active until the port finishes, so there's usually no gap in service. This is different from porting an Israeli number, which is far faster. If keeping your existing international number matters to you, reach out to the team before checkout — they'll confirm your carrier supports porting and walk you through the steps so there are no surprises.
Yes, and it's a much simpler process than international porting. Because both your old carrier and BitLink operate on Israeli telecom infrastructure, porting an existing Israeli mobile number is straightforward and doesn't carry the multi-day coordination that international porting does. It generally feels instant from the customer's side and typically completes within 5 to 10 minutes once initiated. There's no separate porting fee for Israeli numbers the way there is for international ones. You can start the process during signup or afterward through support, and BitLink will confirm once the switch to your new line is complete.
Does BitLink have a referral program?
Yes, and it pays in data rather than one-off discounts. Every customer account includes a personal referral link. Each friend who signs up through your link and stays an active customer adds 5GB of bonus data to your plan every month, up to 25GB per month. The bonus is ongoing — it applies each month for as long as your referrals stay active, not just once at signup. Referral and reward status is tracked in your account portal, and the current terms are shown at signup. If you're arriving with a group of friends or bringing several family lines, referrals can meaningfully raise your monthly data at no cost — see the referral page for how it works.
How do I get help with activation?
Use the support page to reach BitLink by WhatsApp, email, phone, or support ticket — whichever channel is easiest for you. A real team member, not a bot, can help with activation status, eSIM setup and QR code issues, physical SIM shipping and tracking, billing questions, plan changes, or general service questions. WhatsApp tends to get the fastest response since it's the channel the support team monitors most closely, and it's the same number used throughout the BitLink site for quick questions. If your issue relates to an order in progress — like an eSIM that hasn't arrived yet or a SIM card still in transit — having your account email ready when you reach out helps the team find your order faster.
